We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month.
THE ROLE & THE TEAM
As a Problem Manager at Tradebyte, you will assume full ownership for the ITIL Problem Management process across the organisation. You will be responsible for managing the lifecycle of all problems to prevent incidents from occurring and to minimise the impact of incidents that cannot be prevented.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Own the implementation and success of the ITIL Problem Management process, ensuring it is transparent and adopted by relevant business areas. Promote ITIL problem management standards by raising awareness, tracking market trends, and demonstrating business value.
Ensure all identified problems are logged, with known errors and recommended solutions tracked and maintained in a complete historical record. Undertake reactive problem management (from incident management) and proactive problem management (from event monitoring and service KPIs), analysing trends and underlying causes to prevent incidents and minimise recurrence.
Investigate and research the root causes of incidents, identify and implement temporary workarounds, and develop permanent solutions.
Collaborate with other IT service management processes, such as incident management and change management, and communicate problem status and updates to stakeholders, including support teams and management.
Take ownership and drive the completion of actions identified from Post Incident Reviews, reporting on outcomes and resulting service improvements.
WE'D LOVE TO MEET YOU IF
You have proven track record and passion for service management and ITIL operations (ITIL4 Foundation) environment is essential.
You have critical-thinking and root-cause-analysis skills, with an aptitude for problem solving.
You are able to work on your own initiative, identify service issues, and work with end-to-end teams to resolve them.
You are a strong stakeholder manager, influencing others with excellent verbal and written communication skills.
You are willing to travel occasionally, including internationally.